Last updated: 17 August 2026
At Axoria — Digital Partners (“Axoria”, “we”, “us” or “our”), we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit axoria.pt, contact us, request information about our services, subscribe to communications or otherwise interact with Axoria.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), applicable Portuguese data protection legislation, including Law No. 58/2019 of 8 August, and other applicable privacy and electronic communications laws.
1. Who is responsible for your data?
The data controller responsible for the processing of personal data through this website is:
Axoria — Digital Partners
Portugal
Website: www.axoria.pt
Email: hello@axoria.pt
For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the details above.
2. Personal data we may collect
Depending on how you interact with Axoria, we may collect the following categories of personal data:
Information you provide directly
When you contact us through our website, email, social media or other communication channels, we may collect:
- Name;
- Email address;
- Telephone number;
- Company name;
- Job title or professional role;
- Information included in messages or enquiries;
- Information related to a project, proposal or service request;
- Any other information you voluntarily provide to us.
Business and client information
When you become a client, supplier, partner or professional contact, we may process information necessary to manage the relationship, including:
- Identification and contact details;
- Company and professional information;
- Billing and invoicing information;
- Contractual information;
- Communication history;
- Project-related information.
Website and technical information
When you visit our website, certain information may be collected automatically, including:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Approximate location based on IP;
- Pages visited;
- Date and time of access;
- Referral source;
- Website interactions;
- Cookie identifiers and similar technologies.
Some of this information is only collected where you have provided the necessary consent through our cookie management system.
3. How we use your personal data
We may process your personal data for the following purposes:
Responding to enquiries
We use the information submitted through contact forms, email or other communication channels to respond to questions, requests for information, proposals or potential projects.
Legal basis: steps taken at your request before entering into a contract and/or our legitimate interest in responding to business enquiries.
Providing our services
Where you are a client, we process personal information to provide marketing, branding, innovation, digital, consulting or other services agreed with you.
Legal basis: performance of a contract.
Managing client and business relationships
We may use personal data to manage relationships with clients, suppliers, partners and other professional contacts, including project management, meetings, communications and administrative activities.
Legal basis: performance of a contract and/or our legitimate business interests.
Billing, accounting and legal obligations
We may process personal information for invoicing, accounting, tax, compliance and other legal or regulatory obligations.
Legal basis: compliance with legal obligations.
Marketing communications
Where legally permitted, we may use your contact details to send you information about Axoria, our services, insights, events, news or other relevant communications.
Where consent is required, we will only send such communications after obtaining your consent.
You can withdraw your consent or unsubscribe from marketing communications at any time.
Legal basis: consent and, where permitted by applicable law, legitimate interests.
Improving our website and services
We may analyse how users interact with our website in order to:
- Improve usability;
- Understand website performance;
- Identify popular content;
- Improve our services and communication;
- Diagnose technical problems.
Where analytics technologies require consent, they will only be activated after you have provided it.
Legal basis: consent where required and legitimate interests for strictly necessary technical processing.
Website security
We may process technical information to protect our website, systems and infrastructure against fraud, abuse, cyberattacks and other security threats.
Legal basis: legitimate interests and, where applicable, compliance with legal obligations.
4. Cookies and similar technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that may be used to enable website functionality, remember preferences, measure website performance or support marketing activities.
Cookies may include:
- Strictly necessary cookies — required for the website to operate correctly;
- Preference cookies — used to remember settings or preferences;
- Analytics cookies — used to understand how visitors interact with the website;
- Marketing cookies — used to measure campaigns or deliver relevant advertising.
Non-essential cookies will only be placed on your device after you have provided consent where required by law.
You can manage or withdraw your cookie preferences at any time through the cookie settings available on our website.
Additional information may be provided in our Cookie Policy.
5. Third-party services
Axoria may use third-party service providers to support the operation of our website and business.
These may include providers of:
- Website hosting and infrastructure;
- Cloud storage;
- Email services;
- CRM systems;
- Website analytics;
- Marketing and advertising platforms;
- Project management tools;
- Cybersecurity services;
- Accounting and administrative services;
- Communication and collaboration tools.
These providers may process personal data on our behalf and will only receive the information reasonably necessary to provide their services.
Where required, we enter into appropriate contractual arrangements with service providers to ensure that personal information is protected in accordance with applicable data protection law.
6. International data transfers
Some technology providers used by Axoria may process or store personal information outside the European Economic Area (“EEA”).
Where personal data is transferred outside the EEA, we take appropriate measures to ensure that such transfers comply with applicable data protection legislation.
These measures may include:
- Transfers to countries recognised by the European Commission as providing an adequate level of protection;
- European Commission Standard Contractual Clauses;
- Other legally recognised safeguards.
You may contact us if you would like additional information regarding the safeguards applied to international transfers of your personal data.
7. How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, contractual, accounting or regulatory obligations.
Retention periods may vary depending on the type of information and the nature of our relationship with you.
As a general principle:
- Contact and enquiry information is retained for as long as necessary to respond to and follow up on the enquiry;
- Client and contractual information may be retained for the duration of the business relationship and afterwards for the period required by applicable law;
- Accounting and invoicing records are retained for legally required periods;
- Marketing information is retained until you withdraw consent, unsubscribe or object to processing;
- Website security records and technical logs are retained only for the period reasonably necessary for security and operational purposes;
- Cookie-related information is retained according to the lifespan specified for each cookie.
When personal information is no longer required, it will be securely deleted, anonymised or otherwise rendered inaccessible.
8. Your data protection rights
Under the GDPR, you may have the right to:
- Access the personal data we hold about you;
- Rectify inaccurate or incomplete personal data;
- Request deletion of your personal data where legally applicable;
- Restrict processing of your personal data;
- Object to certain types of processing, including direct marketing;
- Request portability of your personal data where applicable;
- Withdraw consent at any time where processing is based on consent;
- Lodge a complaint with a supervisory authority.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, contact us at:
hello@axoria.pt
We may need to verify your identity before processing your request.
9. Right to object to direct marketing
You have the right to object at any time to the processing of your personal data for direct marketing purposes.
If you receive marketing communications from Axoria, you may unsubscribe using the unsubscribe mechanism included in the communication or by contacting us directly.
After receiving your request, we will stop using your information for direct marketing purposes, subject to any information we may need to retain to ensure that your preference continues to be respected.
10. Security of your personal data
We implement appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access;
- Accidental loss;
- Destruction;
- Alteration;
- Disclosure;
- Misuse.
These measures may include access controls, secure hosting, authentication mechanisms, backups, encrypted communications and security monitoring where appropriate.
However, no website, online platform or electronic transmission can be guaranteed to be completely secure.
11. Links to third-party websites
Our website may contain links to websites, platforms or services operated by third parties.
Axoria is not responsible for the privacy practices, security or content of those third-party websites.
We recommend reviewing the privacy policies of any external website you visit.
12. Social media
Axoria may maintain profiles on social media platforms such as LinkedIn, Instagram, Facebook or other networks.
When you interact with us through these platforms, your personal information may also be processed by the relevant social media provider according to its own terms and privacy policy.
Axoria does not control the processing activities independently carried out by those platforms.
13. Automated decision-making
Axoria does not currently use personal data collected through this website to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.
If this changes, we will provide the information required under applicable data protection legislation.
14. Children’s privacy
Our website and services are primarily intended for businesses and professionals and are not directed at children.
We do not knowingly collect personal information from children through our website.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take the necessary measures.
15. Complaints
If you believe that your personal data has been processed in violation of applicable data protection legislation, we encourage you to contact us first so that we can investigate and address your concerns.
You also have the right to lodge a complaint with the Portuguese supervisory authority:
Comissão Nacional de Proteção de Dados (CNPD)
Av. D. Carlos I, 134 — 1.º
1200-651 Lisbon
Portugal
Website: www.cnpd.pt
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices or applicable legislation.
The latest version will always be available on this page and the “Last updated” date at the top will indicate when the policy was last revised.
We recommend reviewing this Privacy Policy periodically.
17. Contact us
If you have any questions about this Privacy Policy, how Axoria processes personal data or how to exercise your data protection rights, please contact:
Axoria — Digital Partners
hello@axoria.pt
Portugal
Website: www.axoria.pt